Mobile apps

Register a phone and verify the complete paging path.

Install and sign in

1. Install Acked from the App Store or Google Play.
2. Enter your Acked email address.
3. Enter the six-digit sign-in code sent by email.

Mobile sessions are independent from browser sessions.

Allow notifications

The app requests notification permission after sign-in. If notifications are disabled, alerts remain visible in the app but cannot page the device.

• iOS: Settings → Acked → Notifications. Enable Allow Notifications and Sounds.
• Android: Settings → Apps → Acked → Notifications. Enable notifications and confirm that the alert channels have sound.

After the device registers, Acked offers to help send your first alert. The flow creates a service when needed and sends a high-urgency test page. You can also trigger a test alert from the dashboard.

Confirm the notification on the device. A successful provider response does not prove that the operating system displayed or sounded it.

Critical delivery

High-urgency alerts request delivery through silent modes:

1. iOS: allow Critical Alerts for Acked.
2. Android: grant Do Not Disturb or Modes access to Acked.

On iOS, find the setting under Settings → Acked → Notifications → Critical Alerts. Acked links to the corresponding Android system setting during notification setup.

Voice calls

Voice paging is available when the organization has a plan with voice and an admin enables the feature. Acked calls from +1-571-240-1029. Save the number to reduce blocking by unknown-caller and spam controls. Download the contact card.

If a page did not arrive

Open the alert timeline to see the target device and provider result. Then follow the delivery checklist.

• After reinstalling or restoring the app, open it to register the current push token.
• Check Focus, Do Not Disturb, notification-channel, and battery settings.