On-call management and incident alerting, without the complexity.
No new process to adopt. No per-seat pricing.
Three teams we built this for
The quiet system Three people on call and nothing truly breaks. You just need to know when the overnight job fails, because right now nobody notices until a customer does. You want awareness, not incident response.
The mature team Your process already works: rotation, runbooks, postmortems. Every alerting product wants to replace that process. You want the alert delivered to the right person and nothing else touched.
The team that did the math Priced per seat, putting all ten engineers on the rotation costs more than the monitoring behind it, so you shrink the rotation to fit the bill. That is backwards. Acked doesn't count seats. Add who you need.
How it works
Scheduling
Track who is on call and when. Build out your escalation policies to loop in the right people.
Notifications
We notify via push (iOS and Android), email, and other integrations, and keep trying until somebody acks.
Reporting
View every incident, every notification, and the timeline.
Integrations
Datadog and Grafana are supported out of the box, plus a simple API to add your own. We'll also plug into your systems and pass any alerts along.
Pricing
Flat tiers. Every tier includes unlimited users.
Free
Best for teams with < 50 alerts a month
- 3 schedules
- 1 escalation policy
- Push, email, and webhooks
- 30-day history
Team
Best for teams with 50 to a few hundred alerts a month
- Unlimited schedules and escalation policies
- Maintenance windows
- SSO (OAuth/OIDC)
- Voice*
- 1-year history
- Email support
Business
Best for teams with hundreds of alerts a month
- Everything in Team
- SAML, SCIM, and RBAC
- IaC support
- 3-year history
- 99.9% uptime SLA
- Priority support
Enterprise
Best for teams with thousands of alerts a month
- Everything in Business
- Dedicated regions
- Custom contracts and retention
- Security review and compliance documentation
- Talk to us
* Bring your own provider at no additional cost, or take advantage of Acked-managed voice starting at $0.01 per call in North America and Europe. Pricing varies by destination.
Questions we'd ask too
What does it cost?
Flat monthly tiers, never per person: free for small teams, $49 for most, $299 for org controls, custom for enterprise. Adding someone to the rotation never changes the bill. See pricing.
What happens if nobody answers?
The alert goes through your chain. If nobody answers, we restart the process until somebody does.
What if Acked itself goes down?
Ingestion runs at the edge, on infrastructure separate from our delivery core. If the core has a bad day, the edge keeps accepting your alerts and buffers them until delivery resumes. Your signals don't get lost during our incident.
We already have a pager. How hard is it to switch?
There isn't much to move: recreate your rotation and escalation policies, point your monitoring at Acked, install the app. Most monitoring tools can send to two destinations at once, so you can run Acked alongside your current pager until you trust it.
Shouldn't we just get an incident platform?
If you need status pages, postmortem workflows, and a service catalog, yes. Acked covers scheduling, paging, escalation, and history, and stops there on purpose. We're here to support your process, not get in your way.