Accounts and organizations
Members, roles, what a plan changes, and what happens when you delete something.
Organizations
An organization owns everything: services, schedules, integrations, alerts and the ledger. People are members of it. If you belong to more than one, the switcher at the top of the dashboard changes which one you are looking at — nothing is shared between them.
Members and roles
Two roles, and the split is deliberately coarse.
| Role | Can |
|---|---|
| Member | See alerts, acknowledge and resolve them, be on call, read the ledger, manage their own devices. |
| Admin | Everything a member can, plus: add and remove people, change roles, create and edit services, schedules and integrations, and manage API keys. |
Add someone under Settings → Members. They get an email invitation and sign in with a code, like everyone else.
Two refusals worth knowing about before you hit them, because both are protecting an on-call rota rather than being awkward:
- The last admin cannot be removed or demoted. Promote somebody else first.
- Somebody currently on call cannot be removed. Take them off the schedule — or add an override covering the window — and then remove them.
Plans
A plan changes limits and which features are available; it does not change how alerting behaves. Paging works the same on every plan, which is the part we are not willing to make conditional.
The current plans and prices are on the pricing section of the home page. If your organization needs a limit raised, mail support@acked.dev — several of them can be lifted for one organization without moving you to a different plan.
Deleting an account
Settings → User → Delete account. Two things happen, and they are worth stating plainly:
- You are signed out everywhere and can no longer sign in.
- Your past actions stay attributed. An alert you acknowledged still shows that it was acknowledged, by an account marked as deleted. The ledger is append-only, so removing you from history is not something we can do — or should.
Your personal details are masked on read straight away, and erased on a schedule after that. If you were the only member of an organization, deleting your account closes that organization: its integrations stop accepting signals immediately.
Deleting an organization
An admin can close an organization from Settings → Organization. Every integration and API key stops working at once — anything still posting to them starts getting refused rather than silently succeeding — and no further alerts are raised.
If you are closing an organization because you are moving to a new one, move your monitoring over first and confirm a real page arrives. There is a gap between "stopped sending here" and "starts paging there", and it is exactly as long as you leave it.
Getting help
support@acked.dev reaches a person. Include your organization name and, if it is about a specific alert, its id — the ledger is the first thing we read, and yours is the only one we can look at.