Accounts and organizations
Organization boundaries, roles, plans, and deletion.
Organizations
An organization owns its services, schedules, integrations, alerts, and ledger. The organization switcher changes the active organization. Product data is not shared between organizations.
Members and roles
Acked has two organization roles.
| Role | Can |
|---|---|
| Member | See alerts, acknowledge and resolve them, be on call, read the ledger, manage their own devices. |
| Admin | Everything a member can, plus: add and remove people, change roles, create and edit services, schedules and integrations, and manage API keys. |
Add members under Organization → Team. New members receive an email invitation and sign in with a code.
- The last admin cannot be removed or demoted. Promote another member first.
- A current on-call user cannot be removed. Update the schedule or active override first.
Plans
All plans include unlimited members, alerts, standard integrations, push, email, and outbound webhooks.
| Plan | Schedules | History | Additional features |
|---|---|---|---|
| Free | 1 | 14 days | Core alerting |
| Starter | 3 | 30 days | Core alerting |
| Team | Unlimited | 1 year | Voice and email support |
| Business | Unlimited | Contracted | Team features plus procurement and contracts |
Voice also requires an organization admin to enable it and accept the listed telephony provider. See current pricing.
Deleting an account
Use Account → Delete account. Deletion takes effect immediately:
- Sessions are revoked, devices stop receiving notifications, and sign-in is disabled.
- Name, email, and provider credentials are erased. Historical ledger rows retain an opaque user id so incident history remains intact.
If you are the only member of an organization, deleting your account also closes that organization and disables its credentials.
Deleting an organization
An admin can close an organization from Organization → Danger zone. Its integrations and API keys stop accepting signals immediately.
When moving to another organization, update monitoring destinations and verify a test page before closing the old organization.
Getting help
Email support@acked.dev. Include the organization name and alert id when reporting an alert problem.