Send Datadog alerts to Acked

Datadog detects the problem. Acked wakes whoever is on call.

One Datadog webhook feeds one Acked service. Re-alerts deduplicate on Datadog's aggregation key, recoveries close the same alert, and your Acked schedule decides who gets paged.

1. Create the Acked source

Under Services → your service → Sources → Add, choose Custom. Paste this inbound template:

{
  "title": "{{ title }}",
  "event_key": "{{ event_key }}",
  "body": "{{ body }}",
  "priority": "{{ severity | map({\"error\":\"critical\",\"warning\":\"high\",\"info\":\"info\",\"success\":\"info\",\"*\":\"high\"}) }}",
  "action": "{{ transition | map({\"Recovered\":\"resolve\",\"*\":\"trigger\"}) }}"
}

Save it and copy the generated ingest URL. Treat that URL as a credential.

2. Add the Datadog webhook

Open Integrations → Webhooks, create a webhook, and use the Acked ingest URL. Set its payload to:

{
  "title": "$EVENT_TITLE",
  "event_key": "$AGGREG_KEY",
  "body": "$EVENT_MSG",
  "severity": "$ALERT_TYPE",
  "transition": "$ALERT_TRANSITION"
}

$AGGREG_KEY stays stable for one monitor group. That gives Acked a reliable deduplication and recovery key. Datadog's P1–P5 values are not Acked priority values, so this mapping uses alert type instead.

3. Route and test

1. Add @webhook-<name> to the Datadog monitor notification.
2. Send a test alert and confirm it reaches the expected phone.
3. Recover the monitor and confirm the Acked alert resolves.